--- title: Steer Ultimate | Join Early Access description: "Ultimate is Steer's most robust tier yet including new features: CallerID+, Call Intelligence, To-Dos, Opportunity Scores, and After-Hours Auto Replies." --- [![](https://learn.steercrm.com/hs-fs/hubfs/Steer_Logo_White.png?width=200&height=66&name=Steer_Logo_White.png) ![](https://learn.steercrm.com/hs-fs/hubfs/Logo%20Brand%20Mark.png?width=60&height=52&name=Logo%20Brand%20Mark.png)](https://steercrm.com/) Get a demo ![Close icon](https://learn.steercrm.com/hubfs/raw_assets/public/steer-theme/icons/i-close.svg) ![Steer logo](https://learn.steercrm.com/hubfs/raw_assets/public/steer-theme/images/popup-form/logo-popup.svg) ![Rating](https://learn.steercrm.com/hubfs/raw_assets/public/steer-theme/icons/i-stars-white.svg) Rated 5 stars by current users - ![Icon checked](https://learn.steercrm.com/hubfs/raw_assets/public/steer-theme/icons/i-item-checked.svg) See immediate results - ![Icon checked](https://learn.steercrm.com/hubfs/raw_assets/public/steer-theme/icons/i-item-checked.svg) No long-term commitment necessary - ![Icon checked](https://learn.steercrm.com/hubfs/raw_assets/public/steer-theme/icons/i-item-checked.svg) Dedicated marketing specialist with every account ![Author avatar](https://learn.steercrm.com/hubfs/raw_assets/public/steer-theme/images/popup-form/author1.png) This is the absolute best CRM company we have worked with! I’m so happy with them, their system creates such an easy way for us to communicate with our customers and has helped us get so many more reviews! Great software that has boosted our communication with customers immensely. Rachel Kosack Need more info? [Talk to Us](https://steercrm.com/support-request) ![](https://learn.steercrm.com/hs-fs/hubfs/black_divider.png?width=2000&height=195&name=black_divider.png) ![](https://learn.steercrm.com/hs-fs/hubfs/divider_mobile.png?width=787&height=228&name=divider_mobile.png) #### INTRODUCING, STEER ULTIMATE # Your Shop's Growth Engine Steer Ultimate helps your shop deliver a smarter, more personal experience at every touchpoint with call intelligence, automatic follow-ups, and connected customer data that builds long-term loyalty. [GET ULTIMATE](https://learn.steercrm.com/ultimate#early-access) ![](https://learn.steercrm.com/hs-fs/hubfs/header_feature_ultimate_03.png?width=500&height=508&name=header_feature_ultimate_03.png) ![](https://learn.steercrm.com/hs-fs/hubfs/See%20New%20Features%20(1).gif?width=2000&height=173&name=See%20New%20Features%20(1).gif) #### CALLERID+ ## Turn Every Call Into A Revenue Opportunity CallerID+ works with your existing phone system to show important customer info the moment a call comes in so your team’s ready before they even say hello. From there, they can book appointments, add notes, or create to-do’s to follow-up without ever leaving Steer. ![check\_mark](https://learn.steercrm.com/hs-fs/hubfs/check_mark.png?width=20&height=20&name=check_mark.png)  See the full customer profile instantly, including vehicle info, ARO, last visit, lifetime value, and number of visits. ![check\_mark](https://learn.steercrm.com/hs-fs/hubfs/check_mark.png?width=20&height=20&name=check_mark.png)  Spot revenue opportunities such as overdue maintenance, deferred services, and open quotes. ![check\_mark](https://learn.steercrm.com/hs-fs/hubfs/check_mark.png?width=20&height=20&name=check_mark.png)  Take action in the moment by booking appointments, adding notes, and creating to-do’s, all from the call screen. Every action is automatically tied to the customer’s profile. ![check\_mark](https://learn.steercrm.com/hs-fs/hubfs/check_mark.png?width=20&height=20&name=check_mark.png)  Keep the phone system you already use. CallerID+ works with RingCentral and Call Inbound today, with more integrations coming soon. ![CallerID+](https://learn.steercrm.com/hs-fs/hubfs/CallerID+_V4.gif?width=550&height=492&name=CallerID+_V4.gif "CallerID+") ![Call Intelligence\_V4](https://learn.steercrm.com/hs-fs/hubfs/Call%20Intelligence_V4.gif?width=550&height=440&name=Call%20Intelligence_V4.gif "Call Intelligence_V4") CALL INTELLIGENCE     ![Steer\_AI\_03](https://learn.steercrm.com/hs-fs/hubfs/Steer_AI_03.png?width=142&height=30&name=Steer_AI_03.png) ## Coach Your Team With Real Call Insights Call Intelligence tracks key moments in every conversation like whether an appointment was booked, how the customer responded, and how your advisor handled it. It’s real insight you can use to coach, improve, and book more jobs. ![check\_mark](https://learn.steercrm.com/hs-fs/hubfs/check_mark.png?width=20&height=20&name=check_mark.png)  **Get full visibility into call activity,** including inbound and outbound calls, who answered, and whether the call led to an appointment. **![check\_mark](https://learn.steercrm.com/hs-fs/hubfs/check_mark.png?width=20&height=20&name=check_mark.png)  See what happened on every call with AI summaries** that highlight key moments and customer reactions, so you don’t have to dig through recordings. **![check\_mark](https://learn.steercrm.com/hs-fs/hubfs/check_mark.png?width=20&height=20&name=check_mark.png)  Coach with confidence** by tracking close rates, call sentiment, and how consistently your team hits the moments that matter. CALL INTELLIGENCE     ![Steer\_AI\_03](https://learn.steercrm.com/hs-fs/hubfs/Steer_AI_03.png?width=142&height=30&name=Steer_AI_03.png) ## Coach Your Team With Real Call Insights Call Intelligence tracks key moments in every conversation—like whether an appointment was booked, how the customer responded, and how your advisor handled it. It’s real insight you can use to coach, improve, and book more jobs. ![check\_mark](https://learn.steercrm.com/hs-fs/hubfs/check_mark.png?width=20&height=20&name=check_mark.png)  **Get full visibility into call activity,** including inbound and outbound calls, who answered, and whether the call led to an appointment. **![check\_mark](https://learn.steercrm.com/hs-fs/hubfs/check_mark.png?width=20&height=20&name=check_mark.png)  See what happened on every call with AI summaries** that highlight key moments and customer reactions, so you don’t have to dig through recordings. **![check\_mark](https://learn.steercrm.com/hs-fs/hubfs/check_mark.png?width=20&height=20&name=check_mark.png)  Coach with confidence** by tracking close rates, call sentiment, and how consistently your team hits the moments that matter. ![Call Intelligence\_V4](https://learn.steercrm.com/hs-fs/hubfs/Call%20Intelligence_V4.gif?width=550&height=440&name=Call%20Intelligence_V4.gif "Call Intelligence_V4") ![](https://learn.steercrm.com/hs-fs/hubfs/section_divider_02.png?width=2000&height=130&name=section_divider_02.png) ## Upgrade to Ultimate --- #### Already a Steer Customer? You can upgrade directly in Steer. Included in Ultimate: CallerID+, Call Intelligence, Opportunity Hub, After-Hours Replies, Digital Glovebox [LOGIN TO UPGRADE](https://app.steercrm.com/ultimate-call-persistence) --- #### New to Steer? Get a closer look at Steer, the CRM built for auto shops, and the powerful features now available in Ultimate. SCHEDULE A QUICK DEMO OPPORTUNITY HUB  ## Focus on the Customers Most Likely to Book Opportunity Hub gives your team a daily follow-up list of customers who are most likely to book service based on signals like open quotes, overdue work, and abandoned bookings. It’s a smarter way to prioritize outreach, so your team spends time where it counts and turns more follow-ups into booked jobs. ![check\_mark](https://learn.steercrm.com/hs-fs/hubfs/check_mark.png?width=20&height=20&name=check_mark.png)  See your top opportunities, ranked. Opportunity Scoring uses booking behavior, vehicle data, and past service history to show you who’s most likely to need work. ![check\_mark](https://learn.steercrm.com/hs-fs/hubfs/check_mark.png?width=20&height=20&name=check_mark.png)  Get a clear daily call list. Today’s Hot List highlights your highest-value customers each day with built-in notes, talk tracks, and next steps for your team. ![check\_mark](https://learn.steercrm.com/hs-fs/hubfs/check_mark.png?width=20&height=20&name=check_mark.png)  Track every follow-up. Log calls, mark outcomes, and keep tabs on appointments so you can drive more revenue and hold the team accountable. ![](https://learn.steercrm.com/hs-fs/hubfs/opportunity_hub_highlight_02.png?width=663&height=563&name=opportunity_hub_highlight_02.png) ![After-Hours Auto Replies](https://learn.steercrm.com/hs-fs/hubfs/Auto%20Replies-3.png?width=550&height=414&name=Auto%20Replies-3.png "After-Hours Auto Replies") AFTER-HOURS AUTO REPLIES ## Let AI Cover the Late Shift Customers don’t stop texting when your shop closes. Now, you won’t leave them hanging. Steer’s after-hours replies use Steer AI to send fast, personalized responses with key info like booking links and follow-up prompts. Fine-tune the tone to fit your voice, so you stay connected without lifting a finger. ![check\_mark](https://learn.steercrm.com/hs-fs/hubfs/check_mark.png?width=20&height=20&name=check_mark.png)  Reply instantly, even after hours. Steer AI automatically responds to texts that come in during nights and weekends, so customers always get a reply. ![check\_mark](https://learn.steercrm.com/hs-fs/hubfs/check_mark.png?width=20&height=20&name=check_mark.png)  Keep the conversation moving. Each message includes key info like your shop hours, booking links, and prompts to help guide next steps. ![check\_mark](https://learn.steercrm.com/hs-fs/hubfs/check_mark.png?width=20&height=20&name=check_mark.png)  Match your shop’s voice. Choose from tone options like polite, friendly, or casual so replies feel like they’re coming from your team not a bot. AFTER-HOURS AUTO REPLIES   ![just-launched-tag](https://learn.steercrm.com/hs-fs/hubfs/just-launched-tag.png?width=142&height=28&name=just-launched-tag.png) ## Let AI Cover the Late Shift Customers don’t stop texting when your shop closes. Now, you won’t leave them hanging. Steer’s after-hours replies use Steer AI to send fast, personalized responses with key info like booking links and follow-up prompts. Fine-tune the tone to fit your voice, so you stay connected without lifting a finger. ![check\_mark](https://learn.steercrm.com/hs-fs/hubfs/check_mark.png?width=20&height=20&name=check_mark.png)  Reply instantly, even after hours. Steer AI automatically responds to texts that come in during nights and weekends, so customers always get a reply. ![check\_mark](https://learn.steercrm.com/hs-fs/hubfs/check_mark.png?width=20&height=20&name=check_mark.png)  Keep the conversation moving. Each message includes key info like your shop hours, booking links, and prompts to help guide next steps. ![check\_mark](https://learn.steercrm.com/hs-fs/hubfs/check_mark.png?width=20&height=20&name=check_mark.png)  Match your shop’s voice. Choose from tone options like polite, friendly, or casual so replies feel like they’re coming from your team not a bot. ![After-Hours Auto Replies](https://learn.steercrm.com/hs-fs/hubfs/Auto%20Replies-3.png?width=550&height=414&name=Auto%20Replies-3.png "After-Hours Auto Replies") #### ![launching-soon](https://learn.steercrm.com/hs-fs/hubfs/launching-soon.png?width=142&height=28&name=launching-soon.png) ## Digital Glovebox Digital Glovebox is the new and improved customer vehicle profile page, giving your customers a branded online experience where they can view service history, upcoming maintenance, and book appointments—all in one place. For shops that manage fleets, Digital Glovebox makes it easier to keep track of what needs attention, with a simple view of overdue services, maintenance roadmaps, and upcoming visits.  ![](https://learn.steercrm.com/hs-fs/hubfs/image_placeholder.jpg?width=500&height=500&name=image_placeholder.jpg) DIGITAL GLOVEBOX  ![just-launched-tag](https://learn.steercrm.com/hs-fs/hubfs/just-launched-tag.png?width=142&height=28&name=just-launched-tag.png) ## A 24/7 Self-Service Portal Keeping customers loyal is all about making their experience easy. Digital Glovebox puts that convenience at their fingertips with a 24/7 customer portal for booking, tracking, and managing vehicles. ![check\_mark](https://learn.steercrm.com/hs-fs/hubfs/check_mark.png?width=20&height=20&name=check_mark.png)  Cut down on “When was my last service?” calls: Invoices, vehicle history, and service reminders are all available in a personalized customer portal without digging through papers or emails. ![check\_mark](https://learn.steercrm.com/hs-fs/hubfs/check_mark.png?width=20&height=20&name=check_mark.png)  No passwords, no hassle: A simple login with a verification code means no password reset email loops and no playing tech support for customer lockouts. ![check\_mark](https://learn.steercrm.com/hs-fs/hubfs/check_mark.png?width=20&height=20&name=check_mark.png)  Fleet-friendly: A single dashboard for managers to track every vehicle in their care. ![Digital Glovebox Inline Image](https://learn.steercrm.com/hs-fs/hubfs/Digital%20Glovebox%20Inline%20Image.png?width=2000&height=1422&name=Digital%20Glovebox%20Inline%20Image.png "Digital Glovebox Inline Image") ## Other Features Included in Ultimate **![check\_mark](https://learn.steercrm.com/hs-fs/hubfs/check_mark.png?width=20&height=20&name=check_mark.png)  **Scheduling Tool with Reserve with Google **![check\_mark](https://learn.steercrm.com/hs-fs/hubfs/check_mark.png?width=20&height=20&name=check_mark.png)  **Marketing Link Tracking **![check\_mark](https://learn.steercrm.com/hs-fs/hubfs/check_mark.png?width=20&height=20&name=check_mark.png) ** Abandoned Booking Follow-Up **![check\_mark](https://learn.steercrm.com/hs-fs/hubfs/check_mark.png?width=20&height=20&name=check_mark.png)  **Appointment Notifications **![check\_mark](https://learn.steercrm.com/hs-fs/hubfs/check_mark.png?width=20&height=20&name=check_mark.png)  **Intelligent Calendar  **![check\_mark](https://learn.steercrm.com/hs-fs/hubfs/check_mark.png?width=20&height=20&name=check_mark.png)  **Website Chat **![check\_mark](https://learn.steercrm.com/hs-fs/hubfs/check_mark.png?width=20&height=20&name=check_mark.png)**  After-Hours & Overflow Call Coverage **![check\_mark](https://learn.steercrm.com/hs-fs/hubfs/check_mark.png?width=20&height=20&name=check_mark.png)  **Text & Email Marketing **![check\_mark](https://learn.steercrm.com/hs-fs/hubfs/check_mark.png?width=20&height=20&name=check_mark.png)  **Omnichannel Inbox  **![check\_mark](https://learn.steercrm.com/hs-fs/hubfs/check_mark.png?width=20&height=20&name=check_mark.png)  **Steer AI **![check\_mark](https://learn.steercrm.com/hs-fs/hubfs/check_mark.png?width=20&height=20&name=check_mark.png)  **Declined Service Upsell **![check\_mark](https://learn.steercrm.com/hs-fs/hubfs/check_mark.png?width=20&height=20&name=check_mark.png) ** Reputation with Reply to Reviews **![check\_mark](https://learn.steercrm.com/hs-fs/hubfs/check_mark.png?width=20&height=20&name=check_mark.png)  **Maintenance Roadmap and Reminders [GET STEER ULTIMATE](https://learn.steercrm.com/ultimate#early-access) [![Steer by Mechanic Advisor](https://learn.steercrm.com/hs-fs/hubfs/Steer_Logo_White.png?width=160&height=53&name=Steer_Logo_White.png "Steer by Mechanic Advisor")](http://steercrm.com) The CRM Built for Auto Shops ![Error icon](https://learn.steercrm.com/hubfs/raw_assets/public/steer-theme/icons/i-attention.svg) ![Clear icon](https://learn.steercrm.com/hubfs/raw_assets/public/steer-theme/icons/i-close.svg) Get a Demo ![Close icon](https://learn.steercrm.com/hubfs/raw_assets/public/steer-theme/icons/i-close.svg) ![Steer logo](https://learn.steercrm.com/hubfs/raw_assets/public/steer-theme/images/popup-form/logo-popup.svg) ![Rating](https://learn.steercrm.com/hubfs/raw_assets/public/steer-theme/icons/i-stars-white.svg) Rated 5 stars by current users - ![Icon checked](https://learn.steercrm.com/hubfs/raw_assets/public/steer-theme/icons/i-item-checked.svg) See immediate results - ![Icon checked](https://learn.steercrm.com/hubfs/raw_assets/public/steer-theme/icons/i-item-checked.svg) No long-term commitment necessary - ![Icon checked](https://learn.steercrm.com/hubfs/raw_assets/public/steer-theme/icons/i-item-checked.svg) Dedicated marketing specialist with every account ![Author avatar](https://learn.steercrm.com/hubfs/raw_assets/public/steer-theme/images/popup-form/author1.png) This is the absolute best CRM company we have worked with! I’m so happy with them, their system creates such an easy way for us to communicate with our customers and has helped us get so many more reviews! Great software that has boosted our communication with customers immensely. Rachel Kosack Need more info? [Talk to Us](https://steercrm.com/support-request) [tel:](tel:) [mailto:](mailto:) [Follow us on Facebook](https://www.facebook.com/steercrm/) [Follow us on LinkedIn](https://www.linkedin.com/company/steercrm/) [Follow us on Twitter](https://x.com/steercrm) [Follow us on Facebook](https://www.instagram.com/steercrm) [Follow us on Facebook](https://www.youtube.com/@steercrm) --- Steer © 2026. All rights reserved